Refund Policy

Welcome to AIRPORTJOCKEY, your trusted partner in parking services. We strive to ensure our customers receive top-notch services. However, we understand that sometimes things don't go as planned. This Refund Policy outlines conditions under which you may request a refund.

Eligibility for Refunds

Refunds are applicable under the following conditions:

• If you cancel your reservation at least 24 hours before the scheduled start time, you may be eligible for a full refund.
• If there is a service lapse from AIRPORTJOCKEY's end, resulting in an inability to use the reserved parking lot.

Non-refundable Conditions

Refunds will not be granted under these circumstances:

• Cancellations made less than 24 hours before the scheduled start time.
• Failure to utilize the reservation without prior cancellation.

Requesting a Refund

To request a refund, please contact our customer service team via email at [email protected] within 14 days of your booking date, providing all necessary details, including your reservation ID and reason for cancellation.

Processing Time

Please allow 7-10 business days for the refund to be processed and appear in your account. The time frame may vary depending on your bank or credit card provider.

Contact Information

If you have any questions regarding our refund policy, feel free to reach out to our support team. We are here to support you with all your parking needs at AIRPORTJOCKEY, including our popular service packages.